Shipping Policies

Returns Policies and Warranty Information

Ordering Policies

Tea Quality and Testing

Other Questions

What types of shipping do you offer, and what are your rates?

Tea Forte offers delivery via AirPak in Singapore and via DHL to the following countries: Thailand, Philippines, Myanmar, Mauritius, Malaysia, Laos, Indonesia, Cambodia, Brunei, and Vietnam. 

Free delivery on orders of S$150 and more for local orders only.

How quickly will my order ship?

Delivery will be made in 2 days. Excluding Saturday, Sunday & Public Holiday. Delays may be expected during festive seasons, we seek your kind understanding.

Charges for Incorrect and Old Addresses

If you make a mistake in entering an address that requires a correction, we'll gladly contact to contact the courier on your behalf. However, our courier company charges a S$6 service fee for intercepting a package already in transit, an amount we regretfully must pass on to you. To prevent this, please double check your order before submitting and please remove from your account any addresses which are no longer valid. This will prevent you from selecting them in error.

Do you ship to other countries not listed?

We do not ship outside the Republic of Singapore and Malaysia, but we do have distributors in a number of countries. Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can provide contact information to direct you to a retail location near you. Also, you may want to try shipping Tea Forté to local friends or relatives, and then have them forward the product on to your international destination. If you need to pay with an international credit card, please select PayPal as your payment type, and you may do so through them. Finally, if you are interested in becoming an international Tea Forté distribution partner, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

What is your Returns Policy?

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, Tea Forte will gladly refund your purchase of tea or accessories within 30 days of receipt. For orders placed between Thanksgiving Day and December 25th, we accept returns through January 31st.

How do I return items from my order?

If you have an item that you wish to return, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or (65) 6694 2040 / 41 to receive a returned merchandise authorization (RMA) number. You MUST contact us prior to returning your products. WE DO NOT ACCEPT RETURNS WITHOUT AN RMA NUMBER. We do not issue credit for items returned without an RMA number. We do not cover the costs of return shipping charges unless due to company error. In order to receive full credit, all returns must be unopened in their original packaging and in resalable condition.

How do I exchange items from my order?

Tea Forté will gladly exchange any unopened product for product of comparable value within 30 days of receipt. You will be responsible for shipping costs to us unless due to company error. You must contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or (65) 6694 2040 / 41 for an RMA number. No exchange will be given for items returned without an RMA number.

What is your warranty on accessories?

All Tea Forté accessories carry a limited one year warranty on manufacturer defects. Proof of purchase must be provided documenting purchase is within time-frame to receive replacement. Please retain purchase receipts for your records. For third party products not produced by Tea Forté, please see specific manufacturer warranty (usually located on the product box) for specific terms and conditions. Please retain purchase receipts for your records.

What are your accepted payment methods?

Tea Forté online store only accepts PayPal. All transactions are in the following currencies only: Singapore Dollar, Thai Baht, Philippines Peso, Myanmar Kyat, Mauritian Rupee, Malaysia Ringgit, Lao Kip, Indonesia Rupiah, Cambodian Riel, Brunei Dollar, and Vietnam Dong.

Is ordering on your site secure?

Please view our Privacy Policy for more information about how we use and secure personal information.

Do you collect sales tax?

Tea Forté is Goods and Services Tax (GST) registered company in Singapore, thus we are required to collect sales tax for all orders within Singapore. For all orders shipping out of Singapore, any prevailing duty and taxes will be charged upon the arrival of your parcel at our courier centre. Do note our courier would notify you of the relevant customs charges to be paid before they are able to ship your parcel out of Singapore. As the tax rates and regulations are different for each country, we strongly recommend contacting your local customs office for the latest tax charges applicable before ordering.

Do you offer gift wrapping?

We do not currently offer gift wrapping, but we do offer a several gift boxed products. Our green gift boxes are as elegant as any gift solution on the market. Please explore our selection.

Can I ship one order to multiple locations?

If you are looking to send Tea Forté to five or more addresses, we recommend our Corporate Gift Program, and our easy spreadsheet order form. For fewer than five order, we're sorry, but that feature is not yet available. You will have to place a different order for each shipping location.

What are you doing to ensure the quality and safety of Tea Forté products?

The quality and safety of our products is our top priority as a business. As a tea company, we feel privileged to produce most of our products in the heart of beautiful and historic tea gardens in Hangzhou, China. Leveraging thousands of years of tea trade experience, producing our products in China helps us achieve the peak possible quality and safety.help maintain these standards, each of our products undergoes extensive third-party testing prior to launch. In addition, every one of our products undergoes random third-party testing at least once per year. All of our tea, hard goods and packaging materials are manufactured and tested in accordance with the strictest US and EU regulations, including California Proposition 65. Finally, all of our tea is packaged in a facility this is certified both Organic and Kosher. We look forward to continuing to provide you with top quality products from the country that invented tea.

Organic

Tea Forté offers both conventional and organic teas, tea blends, and herbal tisanes to our consumers. All of our teas are rigorously tested for food safety and comply with US and EU regulations. The EU has stricter pesticide standards than the US and it also has test laboratories that detect pesticides at lower levels than US labs. The only way to ensure that teas are pesticide free, whether Camelia sinensis or herbal, is to buy certified organic teas or tisanes. All of Tea Forté organic teas meet both the US and EU standards. Tea Forté conventional blends, while not organic, undergo strict quality procedures. Washing/cleaning/sorting is one of the early processes for raw agricultural products. Each ingredient (tea, herbs, dried fruits, flowers, spices and other plant ingredients have to be processed and tested according to good manufacturing practices before blending and packing to ensure the cleanliness and safety of the product. All tea ingredients are tested before blending and packaging. All quality, food safety and toxicological safety are ensured in compliance with EU and US pesticide regulations.

Flavors

Tea Forté offers a wide selection of both organic and conventional teas and herbal tisanes with or without flavoring. We use natural flavoring in some of our blends to create a unique taste experience. Flavored teas, both conventional and organic, are safe, clean and of as high a quality as unflavored teas. Tea Forté flavored teas are free from allergens and GMOs.

GMOs

All of Tea Forté products are GMO free. This includes the material for our tea infuser, the ingredients in the teas and the natural flavors.

Packaging

Tea Forté pyramid infusers are made from FDA approved, food safe, recyclable PET silken mesh fibers and hand-crafted into pyramid shape without the use of any chemicals or adhesives. Our pyramid is not made from PLA (poly lactic acid), a derivative of corn. Additionally our infuser material does not contain gluten, GMOs, corn nor any of the eight FDA recognized allergens (tree nuts, peanuts, milk, eggs, fish, crustacean shellfish, wheat or soybeans). Our infuser material has been tested by an accredited third party independent lab for food safety. Tea Forté’s signature pyramid is inert (does not react with boiling water), does not contain heat sealing adhesives and is designed to allow free flow of water for maximum tea infusion.

Is there an expiration date on tea?

Tea does not have an expiration date, but it can start to lose freshness over time. At Tea Forté we label all of our products with a "best by" date to ensure that you experience the best we have to offer. We do recommend storing your tea in a dry, cool, dark space. Tea needs to be kept away from heat, light, air, and moisture to ensure its freshness. Do not store your teas in the freezer or refrigerator.

Is your tea certified Kosher?

Yes, many of our teas are certified Kosher by KOF-K. The certified teas have the kosher certification listed in their descriptions on the Kosher Certified tea pages. Our production facility is also certified Kosher by KOF-K. You may view and download a PDF of our official Kosher Certificate.

Is your tea Gluten Free?

Yes, all of our teas are Gluten Free with one exception, our newly created Rum Raisin Biscotti.

Is your tea certified Organic or Fair Trade?

Our production facility is certified organic by IMO-Switzerland, a USDA accredited certification agent. This is an important step in our process of developing certified organic teas. support the Fair Trade movement dedicated to building equitable and sustainable trading partnerships that create opportunities to alleviate poverty. Our Fair Trade Certified tea provides a pro-active premium paid directly to the tea estate workers which affords and supports fair wages and added benefits such as better housing, healthcare, education, safe working conditions, a sustainable environment and no child labor. Every time you purchase one of our Fair Trade Certified teas you join in the Fair Trade movement and become an advocate for humane working conditions worldwide.Tea Forte is proud to be Fair Trade Certified and

What are your Customer Service hours of operation?

Our customer service staff is available for e-mail and phone assistance Monday - Friday, from 10:00 AM to 6:00 PM, excluding holidays. Our customer service telephone number is (65) 6694 2040 / 41.

How do I unsubscribe from your newsletter?

We may send occasional updates and promotional offers to your email address if you make a purchase or sign-up to our newsletter. If you wish to be permanently removed from that list please visit unsubscribe.

Can I purchase Tea Forté in a store?

We sell Tea Forté products to many stores, spas and restaurants in Singapore and Malaysia. Please try our store locator for a list of stores in your area. If you are outside the Republic of Singapore, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for a store recommendation.

Can I customize my own flavor selection in a Ribbon Box or Event Box sampler?

We're sorry, no. Our infusers are not packaged for individual resale. In order to bring you the freshest possible tea and to ensure the tea is labeled correctly for allergies and FDA requirements, we are unable to repackage infusers according to customer orders.